Job Overview
The role of Technical Support Specialist involves providing expert assistance to clients across various regions, ensuring seamless service delivery and optimal client satisfaction.
This position requires working Monday to Friday with regular shifts and occasional on-call duties during evenings and weekends.
Key Responsibilities
* Investigate, analyze, and resolve client complaints received through multiple channels;
* Address account-related issues efficiently;
* Interpret XML settings rules effectively;
* Notify the research and development team about logistics incidents;
* Verify and implement corrective measures developed by the R&D team;
* Prioritize corrective actions;
* Maintain a positive relationship with clients.
Qualifications
* A degree in Computer Science, Electronics, or a related field is required;
* Proficiency in SQL, Linux, XML, and Windows is beneficial;
* Strong interpersonal skills: accuracy, client focus, adaptability, autonomy;
* An advanced level of French and English is mandatory;
* Knowledge of Spanish is an asset.