Job Opportunity: IT Provider and Performance Specialist
We are seeking an experienced IT provider and performance specialist to manage relationships with external service providers, ensure contractual obligations are met, and drive performance improvements.
The successful candidate will be responsible for managing performance on contractually agreed deliverables, taking ownership of integrated performance analysis, contributing to assessments, driving SLA adherence, supporting escalation management, contributing to KPI/SLA definitions, supporting claim management, executing governance, fostering performance improvements, and supporting relationship management in a global environment.
Requirements:
* A relevant degree and demonstrated experience in the field (over 5 years).
* Effective written and oral communication in English on a business level.
* Strong organizational skills, ability to work against deadlines, and proficiency in Microsoft Office and Power BI.
* Soft skills including communication, teamwork, problem-solving, decisiveness, negotiation, and conflict resolution.
About the Role
This is an excellent opportunity to join our team as an IT provider and performance specialist. We offer a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful contribution to our organization.