Job Description
As a key member of our team, you will be responsible for executing the quote-to-cash process for spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities, and working towards customer satisfaction.
Key Responsibilities:
* Manage customer requests for spare parts
* Prepare offers for spare parts or deal with offer requests from webservices
* Manage customer inquiries on spare parts pricing, availability, and order processing
* Follow-up on selected customer offers for spare parts to maximize sales
* Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through webservices
* Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
* Manage customer payments terms with financial department
* Coordinate logistics according to specificities of the country and requirements from customer
* Process customer requests for return of spare parts and other spare parts-related claims
* Manage customer information in the ERP, participate to reports promotion & assistance to customers for SSO
* Follow up on non-conformity issues and work to provide resolution to customer leverage privileged customer interface position to maximize sales potential (offer follow up)
* Participate to customer review on commercial actions (ASM, CCM, PA)
Required Skills and Qualifications
Our ideal candidate should possess:
* Upper Secondary (employment-relevant skills)
* College Degree, major in trade, language, logistics, or/and information Technology
* English
* Other languages depending upon region covered is a plus
* Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
* Able to work independently and under pressure
* Able to manage priorities and multiple customer requests
* Expertise in Excel and ERP Systems, SAP is a plus
* Certificate in Logistics is a plus
* Knowledge of order management processes
* Excellent communication skills, both written and verbal
Benefits
The successful candidate will have the opportunity to grow professionally within our dynamic company. We promote a positive work environment, flexible working hours, and encourage professional development.
Additional benefits include competitive salary, bonus scheme, opportunities for training and education, and support for your overall well-being.
We are an equal opportunities employer and welcome applications from diverse candidates.