We are seeking a skilled IT Service Management specialist to configure, maintain and support Topdesk solutions.
This individual will be responsible for ensuring high system availability and process alignment with ITIL best practices.
* Configure and administer the Topdesk platform, including modules, workflows, and automation;
* Act as the primary point of contact for incident management, change management, and service request processes within Topdesk;
* Collaborate with internal stakeholders to gather requirements and implement functional changes;
* Support integrations between Topdesk and other ITSM or monitoring tools;
* Provide technical guidance, documentation, and user support for the platform;
* Monitor system performance and recommend optimizations;
* Ensure compliance with ITIL best practices and participate in audits or assessments as needed;
* Assist in the onboarding and training of users and teams in Topdesk usage.
Required skills and qualifications:
* Solid experience with Topdesk as an ITSM tool;
* Knowledge of ITIL processes and experience configuring incident, change, problem, and asset management modules;
* Strong analytical mindset with the ability to optimize workflows and propose scalable service management solutions;
* Experience integrating Topdesk with other systems or platforms;
* Ability to communicate effectively with both technical and non-technical stakeholders;
* Proactive, solution-oriented, and comfortable working in agile environments;
* Proficiency in English (written and spoken).
Benefits include a dynamic work environment and opportunities for professional growth and development.