Job Title: IT Specialist
We are seeking a skilled professional to join our team in Santa Maria da Feira, Portugal.
Job Summary:
This role involves providing first-level support for IT incidents and user requests, leveraging corporate tools and systems. The successful candidate will work collaboratively with other IT team members globally to deliver effective solutions.
Key Responsibilities:
* Provide first-level support for IT incidents and user requests;
* Escalate issues appropriately to Level 2 or Level 3 support teams when necessary;
* Perform routine server monitoring and operating system patching;
* Diagnose and resolve basic hardware issues;
* Support users on Microsoft Office and general PC issues;
* Collaborate with other IT team members to deliver effective solutions;
* Keep IT management informed of local activities, changes, and system status;
* Manage incident and service request tickets using internal service desk system;
* Perform desktop/laptop setup, configuration, and deployment;
* Troubleshoot and resolve basic network connectivity issues;
* Monitor system backups and ensure they are functioning correctly;
* Support the implementation of corporate IT projects;
* Identify and implement continuous improvements in local IT services and tools;
* Coordinate user training and documentation when necessary;
* Provide functional and technical support for key corporate applications.
Requirements:
* Associate degree in Information Technology or equivalent certifications;
* Good understanding of incident management and escalation processes;
* Familiarity with Microsoft Operating Systems;
* Experience with Microsoft Office and Office ;
* Knowledge of PC hardware, peripherals, and basic server components;
* Basic networking troubleshooting skills;
* Strong attention to detail and ability to follow IT procedures;
* Excellent communication and interpersonal skills for working in a multicultural environment;
* Customer service mindset and proactive problem-solving approach.