A leading IT consulting company is seeking an experienced IT Incident Manager for a hybrid role based in Porto or Lisbon. The ideal candidate will have at least 5 years of experience in IT service management, specializing in incident management. You will oversee incident processes, communicate with stakeholders, and improve service management practices. Familiarity with ITIL principles, advanced Excel, and PowerBI, as well as strong communication skills, are essential. Interested applicants should send their CVs to the provided email address.#J-18808-Ljbffr