About the Role
You will be a key technical partner to our Global Professional Services Team, enabling customers to realize the value of our software solutions.
Collaborate with sales, product, and technical teams to deliver tailored solutions addressing unique customer challenges.
Key Responsibilities
* Develop in-depth understanding of our IT software solutions, including capabilities and integration points for large enterprises;
* Partner with internal stakeholders for Tensor customers to identify customer needs, challenges, and objectives, translating these into impactful solutions decreasing time to value using our products;
* Drive customer onboarding journey through technical expertise in customizations available and ensure customer requirements are met through implementation process;
* Act as trusted advisor working with cross-functional teams to ensure solutions meet customer expectations and technical feasibility;
* Stay informed on industry trends, competitive solutions, and evolving IT/OT technologies to provide thought leadership to both internal and external stakeholders.
Requirements
* Proven experience (3+ years) as Technical Support Engineer or similar role within IT or OT software industry servicing Large Accounts in Direct Mode;
* Expertise in enterprise software solutions preferably in IT/OT integration, data analytics, cloud technologies, or industrial IoT;
* Strong understanding of enterprise environments including typical challenges, architectures, and decision-making processes;
* Exceptional communication and presentation skills articulating complex technical concepts to technical and non-technical audiences;
* Experience with enterprise-level SaaS implementation engagements and solution design;
* Proficiency in modern tools and platforms such as cloud infrastructure, virtualization, APIs, and middleware;
* A team player with collaborative mindset and customer-first approach;
* Fluency in English and German is mandatory.