Social network you want to login/join with:
col-narrow-left
Client:
Location:
Lisboa, Portugal
Job Category:
Other
-$0-0/monthly
EU work permit required:
Yes
col-narrow-right
Job Views:
3
Posted:
25.04.2025
Expiry Date:
09.06.2025
col-wide
Job Description:
Mercier Consultancy is pleased to offer a fantastic opportunity for a Czech Speaking Customer Service Agent in the Automotive sector, based in Lisbon. In this role, you will engage with Czech-speaking clients, providing support and assistance related to automotive products and services. Your responsibilities include addressing inquiries, troubleshooting issues, and delivering accurate information to ensure customer satisfaction. If you are passionate about the automotive industry and excel in customer service, we invite you to apply
Responsibilities
- Respond to customer inquiries regarding automotive services and products in Czech via phone, email, and chat.
- Provide detailed information about vehicle features, maintenance services, and available options.
- Assist customers in resolving issues, managing bookings, and addressing concerns efficiently.
- Document customer interactions and maintain records for continuity and quality of service.
- Collaborate with the automotive team to improve service processes and enhance customer experience.
- Stay informed about automotive trends and regulations to provide up-to-date advice.
- Collect customer feedback to identify areas for service improvement.
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, especially in the automotive industry, is advantageous.
- Strong communication skills focused on customer satisfaction and relationship building.
- Ability to resolve complex issues effectively and respond to customer needs.
- Proficient in using customer service software and technology.
- Genuine interest in automotive products and services.
- Willing to work in a team-oriented environment in Lisbon.
- Benefits include a competitive monthly salary, monthly performance bonus, fully paid training, and a fully paid relocation package (flight, airport transfer, and 2 weeks hotel).
#J-18808-Ljbffr