Role Overview The Commercial Manager plays a pivotal role in overseeing the operations and commercial strategy of our location in Porto. This dynamic position combines team leadership with business development responsibilities, making it an ideal fit for professionals with strong operational experience and a passion for sales — particularly in the corporate and B2B space. Job Responsibilities * Oversee daily operations at our location, ensuring efficiency, safety, and a high standard of service. * Lead and manage a team of employees, including scheduling, performance management, and staff development. * Develop and execute sales strategies with a focus on corporate sales, events, and group experiences. * Build and maintain relationships with local businesses, event agencies, and corporate clients to drive B2B revenue. * E nsure compliance with safety protocols, cash handling procedures, and internal policies. * Monitor venue appearance and maintenance to support a premium customer experience. * Handle customer issues and feedback with professionalism and prompt resolution. * Track and analyze performance metrics and KPIs, using data to inform decision-making and improve results. * Collaborate with the team in Lisbon on marketing, promotions, and operational improvements. Requirements * Demonstrated experience in a management role, preferably in the leisure, hospitality, or retail sectors. * Strong sales acumen, particularly in corporate or B2B sales and client relationship building. * Proven leadership skills with the ability to motivate and develop high-performing teams. * Excellent interpersonal and communication skills in both Portuguese and English. * Strong problem-solving abilities and a customer-focused approach. * Solid organisational and time management skills, with the ability to manage multiple priorities. Bonus Qualifications * Degree in Business Administration, Sports Management, Hospitality, or related field is a plus. * Previous experience managing a venue, event space, or customer-facing location.