A cloud contact center leader in Porto is seeking a Senior CX Manager to act as a senior technical advisor for complex customers. The ideal candidate will have 7–10+ years of experience in Technical Account Management, capable of driving customer success through relationship-building and managing complex initiatives. The position requires strong analytical and communication skills, with technical expertise in CRM systems and APIs. A commitment to inclusivity and diversity is fundamental to the company's culture.#J-18808-Ljbffr