Job Description:
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our eMobility support team, you will be the first point of contact for companies experiencing issues with electric vehicle charging stations.
Your mission will be to ensure minimal downtime for EV chargers while delivering outstanding customer service. You will respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
You will perform initial diagnostics on EV charging stations, including power status, network connectivity, and user interface issues. You will guide customers through standard troubleshooting steps, such as resets, cable inspections, and mobile app configurations.
If necessary, you will escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring accurate and detailed documentation.
This is an excellent opportunity for a motivated and detail-oriented individual to make a real impact in the world of eMobility.
Required Skills and Qualifications:
* Bachelor's degree or equivalent; technical training or certifications in IT, electronics, or automotive systems are a plus.
* Previous experience in a customer-facing technical support role, ideally in a call center or eMobility environment.
* Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
* Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is a strong advantage.
* Excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and empathetic manner.
* Languages: English (B2); German (C1 or above).
Benefits:
* Be part of a global leader in innovative technology and sustainable solutions.
* Work in a dynamic and supportive environment focused on teamwork and continuous improvement.
* Contribute to building a better future by supporting the adoption of electric mobility.
* Enjoy opportunities for professional growth and development.
Others:
Please note that this job requires flexibility, including working in a shift-based environment, including weekends and holidays.
We value diversity and inclusion in our workplace and strive to provide equal opportunities for all candidates.