What you can expect
As a Customer Service Representative You will handle guest inquiries via phone and email in both Italian and English, matching guest needs with hotel products to drive bookings, revenue, and brand loyalty. You'll ensure a smooth customer journey by utilizing internal systems effectively, addressing questions on pricing, hotel details, and payment conditions. Your role includes converting inquiries into confirmed bookings through proactive sales techniques, managing customer accounts and loyalty program queries, and supporting team performance by fostering motivation and goal achievement.
What you'll do
Provide a professional voice reservation experience by handling contacts via phone and email, in Italian and English, to match products with guest needs resulting in revenue generation, brand preference and customer loyalty;
Provide a seamless customer experience through effective use of systems information and tools;
Answering questions regarding prices, hotel details, reservation or payment conditions;
Convert calls into bookings using positive sales and marketing techniques, while being able to determine the needs and desires of the customers;
Access to customer accounts, payments and answer any queries regarding the loyalty program;
Seeking opportunities to improve individual and team performance, by helping your team members keeping motivated and deliver on goals.
What you'll need
Fluent level of written and verbal communication skills in Italian;
Good knowledge of English;
Hotel/travel experience desired;
You'll need previous call center experience in sales and/or customer service capacity;
Good communication skills;
Social intelligence – empathy, self-awareness, cultural sensitivity;
Strong web-based navigation skills;
Ability to embrace technological and organizational changes;
Ability to use tools and resources to represent the geographical needs of the caller.
Benefits
Investment in training and personal development;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free Portuguese language courses, sport activities and organized events.
Teleperformance Portugal
TP Portugal is
one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than ****** employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!