German Quality Specialist for On-Demand Transportation Service - Porto, Portugal We are looking for aGerman Quality Specialistto join our team.As aQuality Specialistin this project, your daily responsibilities will include:Supports Quality scaled quality audits that reviews interactions across all lines of businesses across modalities ( InApp, Chat, Phone). This will be an audit the auditor program that will focus on audited interactions from the client's CoE's.Reviews previously adjudicated documents to assess if the reviewer / agent followed business and compliance requirements for the client.Leads and facilitates alignment sessions with the BPOs.Perform root cause analysis on quality issues and provide constructive feedback to the client.Analyzes Quality trend and provides recommendations for the program supported.Takes personal responsibility to understand and comply with all company and client security requirements and policies.Ensures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.To succeed in the role, you will need to have:Native or proficientGerman- mandatoryKnowledge of additional languages is a strong plusStrong verbal and written communication skillsGood working knowledge of computer i.e. MS-OfficeGood eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriateGood Interpersonal & people management skills with good problem solving approachAbility to exercise managerial judgment and perform as a mentorAbility to multi task multiple activities by effective delegation and monitoringMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Porto, PortugalAvailability to workMonday to Friday from 9h to 18hAvailability to work100% from our site in PortoEducation and experience.Minimum – 12 months of QA experienceShould be at least one certified/finalized professional educationGood performance and behaviors in your current roleCompetitive wagesPaid professional trainingPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceGo further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.Apply today !#J-18808-Ljbffr