**Job Description:**
We are looking for a skilled professional to join our team as a Junior Technical Support Specialist. As a key member of our support team, you will be responsible for providing technical assistance and resolving issues related to our product in high-tech dynamic production environments.
You will work closely with internal engineering teams to investigate, troubleshoot, and resolve complex issues. Your ability to analyze problems, identify root causes, and implement effective solutions will be crucial in delivering exceptional customer service.
**Key Responsibilities:**
* Provide timely and effective technical support to customers via phone, email, or chat.
* Analyze and resolve complex technical issues related to software and hardware.
* Collaborate with cross-functional teams to develop and implement process improvements.
**Requirements:**
* Bachelor's degree in Computer Science, Information Technology, or related field.
* Excellent problem-solving skills and attention to detail.
* Strong communication and interpersonal skills.
* Familiarity with programming languages (C#, JavaScript, PowerShell, or Bash) and relational databases.
**What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our company values diversity, equity, and inclusion, and we strive to create a welcoming environment for all employees.
If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, please submit your application.