Join to apply for the German E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus role at BlueView Talent
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Join to apply for the German E-Commerce Customer Support in Lisbon - 3000 Euros Welcome Bonus role at BlueView Talent
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Launch Your Journey in E-Commerce Support
Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering top-tier service, this non-call-based support role is your ideal opportunity to shine.
Role Overview:
As an E-Commerce Customer Support, you'll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.
Key Responsibilities:
- Respond to customer inquiries with professionalism and warmth — primarily through digital channels
- Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools
- Guide users through platform features like cancellations, returns, and account updates
- Work cross-functionally with internal teams to deliver timely and accurate support solutions
- Escalate challenging or sensitive issues appropriately and efficiently
- Consistently meet quality benchmarks and turnaround expectations
- Offer clear, solution-focused guidance to enhance the customer journey
- Stay current on platform policies, feature updates, and e-commerce best practices
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
- Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step? Apply today and be part of a team that values innovation and excellence
Seniority level
- Seniority level
Not Applicable
Employment type
- Employment type
Full-time
Job function
- Job function
Sales and Business Development
- Industries
Marketing Services
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