About us
We empower entrepreneurs to realize their dreams and focus on what truly matters.
Our platform simplifies, automates, and eliminates business administrative tasks, helping entrepreneurs accomplish more with less effort.
We remove obstacles and enable entrepreneurs to achieve success faster and more effectively.
Role Overview
You will be responsible for delivering exceptional service and support to our users.
Your primary objective is to ensure customer satisfaction by resolving inquiries, troubleshooting issues, and providing expert guidance on our products and services.
You will interact with customers via phone, email, and live chat, demonstrating a deep understanding of our offerings and a commitment to delivering personalized solutions.
By maintaining detailed records of customer interactions and collaborating with internal teams, you will contribute to continuous improvements in our customer experience.
This is an opportunity for experienced customer service representatives to expand their skills and work within a cohesive and supportive team.
Key Responsibilities
* Deliver outstanding customer service via phone, email, and online chat, ensuring clients have the best experience possible.
* Serve as an escalation point for complex issues, providing clear solutions and maintaining customer satisfaction.
* Relay customer feedback for product improvements, identify issues affecting the customer experience and recommend solutions, escalate bugs to the Tech Support team.
* Assess, process, and resolve refund requests in line with company policies, balancing customer experience with business objectives.
* Communicate refund decisions effectively, offering alternatives where appropriate to retain customers.
* Develop strong knowledge of our products to provide accurate information, understand customer needs, and upsell relevant services.
* Maintain accurate records of customer interactions and actions taken.
* Resolve or escalate customer complaints promptly and efficiently.
Qualifications and Key Skills
* Minimum of 6 years' experience in customer success or customer experience related roles in a software-as-a-service company.
* Strong communication and interpersonal skills.
* Native or fluent English level (C1 minimum) with outstanding speaking and writing skills.
* Experienced user of MS Office and CRM systems such as Zendesk and Salesforce, with the ability to quickly adapt to new tools and technologies.
* Problem-solving skills and ability to troubleshoot.
* Empathetic, with the ability to build rapport easily with customers and colleagues.
* Humble, open to feedback, curious, and eager to learn.
* Persistent, agile, and goal-driven.
Benefits and Perks
We offer a comprehensive benefits package designed around flexibility, well-being, and continuous growth.
* Fixed Weekly Schedule: Monday - Friday, 9am - 6pm, 40 hours per week.
* Competitive Salary: €1,200 - €1,350 gross per month, with yearly salary reviews and increases based on performance.
* Meal Allowance:€224 per month, tax-free, in addition to your base salary.
* Remote Working: Hybrid/Remote, with regular office attendance.
* Holiday Allowance: 22 days holiday plus bank holidays.
* Computer provided to work from home.
* Contract type: 1-year contract with the opportunity to become permanent.
We are an equal opportunity employer committed to diversity and inclusion.