Take Your Career to the Next Level
We're looking for a motivated Customer Support Specialist to join our forward-thinking and energetic team If you're flexible, personable, and excel in dynamic settings, this role is perfect for you.
Role Overview:
As a Customer Support Specialist, you'll connect with clients across multiple channels—phone, chat, email, and social media—to resolve account, technical, and financial inquiries. Your contributions will drive customer satisfaction and shape process improvements.
Key Responsibilities:
* Provide outstanding support through phone, live chat, email, and social media
* Assist with account setup, verification, login issues, financial queries, and technical challenges
* Act as a reliable advisor, especially to clients in the sports industry
* Address customer questions, concerns, and feedback promptly
* Build strong customer relationships through effective communication
* Ensure high service standards aligned with company policies
* Recommend enhancements for processes and services
Requirements:
* Fluent in German (C2 level)
* Fluent in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Why Join Us:
* Attractive Salary: Competitive compensation that values your skills
* Performance Bonus: Earn bonuses based on your contributions
* Meal Allowance: Coverage for workday meals
* Transportation Support: Assistance with commuting expenses
* Health & Life Insurance: Comprehensive care for your well-being
Kickstart your exciting customer support career today Apply now—we can't wait to connect