Use your scientific and foreign language expertise to join the world's leading comprehensive pharmaceutical safety services organization at on a fast-growing team performing medical information call center services. Apply your knowledge and expertise, including complex decision making, to review, assess and process safety and product quality information. Be a part of a global team to help ensure the safety profiles of products marketed around the world with development opportunities to ultimately provide oversight on projects and teams.
RESPONSIBILITIES
1. Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.
2. Receive, triage, review and process Lifecycle safety operational data. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.
3. Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data.
4. Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff.
5. Establish and maintain effective team project service operations communications
6. Liaise with Project Manager by proactively identifying issues and proposing solutions
7. Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
8. Must be a Pharmacist.
9. Excellent written and verbal skills in English (min. C1) and German language (min. C1 /C2 level).
10. Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
11. Excellent attention to detail and accuracy maintaining consistently high-quality standards.
12. Excellent organizational skills and time management skills.
13. Ability to establish and maintain effective working relationships with coworkers, managers and clients.
14. Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
15. Bachelor's Degree in Pharmacy
16. Fluency in English (min. C1 level) and C1/C2 level of German language according to CEFR
This role is not available for UK visa sponsorship
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at .
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.