Job Description:
Key Responsibilities
You will join a team in charge of transverse activities in Quality for Customer Services & Cross-Programmes, focusing on quality process management, standards integration, change management, customer centricity, strategy, performance, and communication. Your mission is to increase quality footprint in the business by interconnecting and building synergies among the team's scope.
You will lead the Quality Performance in Customer Services and Cross-Programme, as well as the internal performance of the Quality Customer Services & Cross-Programme organization. Additionally, you will digitize and automate current dashboards using a manual process.
Your key responsibilities include:
* Measuring Business and Quality for Customers Services & Cross-Programmes performance by collecting, consolidating, and synthesizing performance indicators.
* Preparing and leading Performance Reviews and key meetings, including presentation pack preparation and actions drumbeat.
* Automating and digitalizing performance dashboards.
* Leading the deployment of Airbus Operating System bricks related to Performance Management in Quality Customer Services & Cross-Programme organization.
You will also contribute and/or lead other activities as part of the team's transverse portfolio.
Requirements
* Degree in Data Analytics or relevant field.
* Business fluent in English.
* Good knowledge of Airbus Analytics Platforms (e.g. Skywise, Contour, Slate, Code Repository).
* Ability to solve problems and seek root causes through data.
* Programming skills in Python/Pyspark, R, JAVA, or equivalent.
* Excellent G Suite skills.
* Experience with data management.
* Experience with stakeholder management and customer-oriented mindset.
* Understanding of Performance Management and Project Management methodologies.
* Structured way of working with resilience and proactiveness.
* Ability to simplify complex information and communicate easily.
* Flexibility and teamwork skills with innovative thinking.
* Reliability, pragmatism, and assertiveness.
* Leadership skills and ability to convince and influence.
Benefits
* Diverse career opportunities within Airbus European core countries or globally.
* Hybrid working model allowing onsite and offsite work.
* Motivated and fun team to grow and build together.
* Intense and exciting onboarding experience.