Job Description
We are seeking a highly skilled and motivated Sales and Customer Support Coordinator to join our team. As the first point of contact for our Influencers and customers, you will be responsible for delivering exceptional customer experiences with empathy, agility, and professionalism.
Your main responsibilities will include:
* Answering incoming calls during hotline hours
* Managing emails and support tickets within 24 hours
* Supporting and guiding FARMASI Influencers in their daily activities
* Analyzing and interpreting business trends and Influencer performance to provide valuable insights
* Actively contributing to business growth through personalized support
* Supporting marketing and sales initiatives
* Handling administrative tasks related to business operations
You will collaborate closely with our Customer Service team based in Mexico and the Sales Director for FARMASI Spain & Portugal.
Required Skills and Qualifications
To be successful in this role, you will need:
* Previous experience in customer service (preferably in a call center)
* Excellent verbal and written communication skills in Portuguese (fluent level required)
* Good level of English (regular communication with international teams)
* Good level of Spanish (also used with internal teams)
* Knowledge of Network Marketing is a big plus
* Strong customer focus, active listening, and positive attitude
* Highly organized, autonomous, and team-oriented
* Proficiency with digital tools and platforms
* Ability to multitask and work effectively in a fast-paced environment
Benefits
We offer a range of benefits including:
* Permanent contract – 40 hours/week
* Remote work (from home, independently)
* Mandatory residence in Portugal
* Salary based on profile and experience
* Start date: as soon as possible
What We're Looking For
If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we would love to hear from you!