As a user of the platform, you will be part of a 100% digital journey of professional progress. Join us and access your job portal at clan.pt.Descrição da Função Are you the kind of person who solves before it gets complicated, tracks deliveries, and never misses a detail? Then this is the right project for you! We are hiring an After‐Sales Operations Coordinator for a multinational technological company.ResponsabilidadesEnsure full customer support after the sale, including customer service, order management, delivery follow‐up (trace & track), and issue resolutionGuarantee operational efficiency, service quality, and cost control in Technical Support Centers (TSCs) by implementing and monitoring processes aligned with local and HQ guidelinesOversee logistical and operational flows, including traffic management and delivery visibility, ensuring timely responses to complaints and service requestsMonitor and report key performance indicators (KPIs), driving corrective actions and continuous improvement in service and processesSelect, support, and evaluate TSCs and strategic partners, ensuring compliance with company standards through regular visits and alignment meetingsCoordinate operational and financial audits, ensuring that all centers and partners meet internal requirementsDevelop new service programs and support after‐sales and branding initiatives at customer touchpointsAct as a liaison between the Call Center and TSCs, streamlining complaint management, operational processes, and communicationCollaborate with internal and external teams to ensure a consistent, innovative, and customer‐focused after‐sales experienceRequisitosBachelor degree or frequency in Management, Logistics, Economics, Marketing or related fieldPrevious experience in a similar roleManagement, analytical and administrative skillsFluency in Portuguese and English languageIT tools usage experienceOrganized and capable to handle multiple tasks and projectsResults oriented, analytical skills, process improvement and innovation mindsetCondiçõesIntegration in a dynamic teamParticipation in challenging projectsPerformance bonusHybrid workFree parkingBirthday offLocalizaçãoOeiras, Portugal#J-18808-Ljbffr