Service Delivery Lead
At our organization, we bring together a global team of professionals to help businesses unleash their potential. From innovative projects to cutting-edge technologies, our experts provide unique services across all industries. Join us for a career full of opportunities and growth. Where you can make a difference and thrive in a dynamic environment.
Your Key Responsibilities
* Manage day-to-day operations, ensuring compliance with service level agreements and key performance indicators.
* Build and maintain strong relationships with clients, acting as a trusted point of contact.
* Identify and implement improvements to enhance performance and client satisfaction.
* Collaborate with teams to ensure seamless service integration.
* Monitor service performance and proactively address deviations or risks.
Your Profile
* Minimum of 6 years of experience in IT service delivery or management roles.
* Fluent in Portuguese (spoken and written).
* Proven experience with projects in the local market.
* Solid knowledge of ITIL and continuous improvement practices.
* Background in software development and understanding of project lifecycles.
* Strong communication and stakeholder management skills.
* Experience managing SLAs, KPIs, and client-facing service operations.
* Project management experience (certifications such as PMP or PRINCE2 are a plus).
What You'll Love About Working Here
* Multicultural and inclusive team environment.
* Supportive atmosphere promoting work-life balance.
* Hybrid work options.
* Career growth programs designed to support your development.
* Access to training and certifications in cutting-edge technologies.
* Engaging national and international projects.
* Comprehensive benefits package.