French Customer Support in Porto (No Phone Calls) - 3000 Euros Welcome Bonus Kickstart Your Career in Tech Support – Assist Users Around the Globe!Be part of a collaborative, fast-moving team where your problem-solving abilities and tech-savvy mindset truly make an impact. If you're a clear communicator who enjoys helping others and thrives in dynamic environments, this is your chance to support users of innovative digital products—exclusively via chat and email, no phone calls required!Role Overview As a Customer Support Specialist, you'll play a central role in delivering smooth, high-quality assistance to a worldwide user base. You'll guide customers, resolve issues, and ensure a positive experience through written communication channels only. This position is ideal for someone who values clear processes, is committed to customer satisfaction, and wants to grow in a supportive, fast-paced setting.Key ResponsibilitiesHandle customer inquiries through email and chat only, providing prompt, courteous, and clear responsesFollow established support procedures (SOPs) to troubleshoot effectively or elevate when neededConsistently meet quality and performance targets, including SLA requirementsTake part in ongoing training and feedback sessions to keep skills sharp and stay updated on product developmentsApproach each case with empathy and a solution-focused mindsetContribute ideas to improve workflows and help foster a culture of continuous improvementRequirementsProficiency in French (C2 level)Proficiency in English (B2 level)EU citizenship or a Portuguese residency cardAt least one year of experience in Customer Support or a related roleStrong analytical, leadership, and communication abilitiesDesire to learn and advance in the fieldCompetitive Salary:Your expertise and dedication are rewardedMeal Allowance:Daily support during your work hoursCollaborative Team:Be part of a communicative and supportive work environmentRelocation Assistance:Smooth transition support for your moveOnsite Work Environment:Be part of a supportive and communicative teamReady to Take Your Career to the Next Level?Apply now and be a key player in delivering outstanding customer experiences while advancing your career!#J-18808-Ljbffr