Come and work with us.
We are looking for a talented and accomplished German Team Managerto be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
Our clientis a global leader in insurance broking and risk management, bringing global, national, and industry-specific solutions.
As a Team Manager in this project, your daily responsibilities will include:
* Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
* Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action and using performance management tools to manage any shortfall.
* Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.
* Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
* Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
* Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices.
* Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed.
* Coach, develop, and motivate Advisors by providing them with the skills and knowledge to perform their jobs, together with opportunities for skills expansion and career development.
* Continuously monitor Advisor interactions in line with compliance via deskside or remote monitoring across a sample of transaction types, ensuring performance metrics are consistently achieved.
* Ensure accurate and timely communication of any client/campaign issues to the Operations Manager.
* Ensure appropriate actions are taken to improve client satisfaction survey scores.
* Train the team and new hires in procedures and compliance as per client’s needs.
To succeed in the role, you will need to have:
* Proficient level of German (C2)
* Proficient level of English(At least C1)
* Training and mentoring skills
* Evidence of effective interpersonal, coaching, and leadership skills
* Excellent telephone, keyboard, verbal, and written communication skills
* Good numeric and verbal reasoning skills
* Effective time management
* Ability to organize, prioritize, set priorities, and multi-task
* Must hold EU citizenship or valid work permit for Portugal
* Be a local candidate or willing to relocate to Lisbon, Portugal
* Availability to work 100% from Sete Rios site – mandatory
* Availability to work from 9 AM to 6 PM, Monday to Friday – mandatory
Knowledge/abilities
* People-oriented
* Sales skills
* Experience with policy work
* Early adopter of technology
* Dependable, reliable, and able to perform duties with minimum supervision
* Ability to interact positively with staff at all levels
Education and experience
* Bachelor’s degree or directly related work experience
* Computer literate – word and excel intermediate level
Benefits.
* Competitive wages
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Job stability
* Life-long skills and experience
* Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
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