Details – Hospitality, Sports, Leisure is the platform responsible for managing the Hospitality, Sports, and Leisure areas of Arrow Global in Portugal. It oversees the management of major hotel units located in Vilamoura, Carvoeiro, Lagos, Albufeira, Aroeira, and Madeira, as well as golf courses and equestrian centers.The Reservations Manager will be responsible for overseeing the hotel cluster reservations department—a vital position ensuring efficient booking processes, maximizing room occupancy, and developing strategies to optimize revenue while working closely with other departments to ensure a cohesive guest experience.Key Responsibilities:CManagement of the entire daily operation, ensuring the efficient functioning of the Reservations Department;Ensure direction and leadership to the Team to achieve department/company goals;Ensure that the department procedures and service are followed according to the established standards;Maximize revenue from direct bookings (email, phone and website);Responsible for all online, static and direct booking processes;Analysis and forecasting of potential issues inherent to the Reservations Department;Complaint management (handling with Hotel Management);Monitoring and reporting market demand trends;Maximization of booking conversions, up-selling & Cross-selling opportunities.Key Qualifications:Higher education in Hotel Management, Tourism, Marketing, or a related field;Minimum of 5 years of experience in hotel sales, preferably in a similar role;Excellent communication skills, interpersonal abilities, and stress management;Leadership and detail-oriented with strong organizational skillsFluent in English (mandatory); additional languages are a plus;Experience with systems such as Opera, D-Edge/Siteminder, partner’s extranets and other relevant platforms (preferred).Location:In-person in Tróia