Service Management Professional
We are seeking a skilled Service Management Professional to join our Nearshore team, working with international clients across Europe. This role can be performed remotely or from our Lisbon or Porto offices, depending on your preference.
* Configure and administer service management solutions, ensuring high system availability and process alignment with ITIL and business needs.
* Act as the primary point of contact for incident management, change management, and service request processes within service management platforms.
* Collaborate with internal stakeholders to gather requirements and implement functional changes.
* Support integrations between service management platforms and other systems or tools.
* Provide technical guidance, documentation, and user support for service management platforms.
* Monitor system performance and recommend optimizations.
* Ensure compliance with ITIL best practices and participate in audits or assessments as needed.
* Hands-on experience with ITSM tools, including configuration and administration of modules, workflows, and automation.
* Knowledge of ITIL processes and experience configuring incident, change, problem, and asset management modules.
* Strong analytical mindset with the ability to optimize workflows and propose scalable service management solutions.
* Ability to communicate effectively with both technical and non-technical stakeholders.
* Work on challenging projects for big clients.
* Learn more about emerging technologies.
* Possibility of working remotely.
* Design your career plan.
* Access to continuous training and certifications.
* Evolve through our internal mobility program.
We offer a dynamic work environment, where you can grow and develop your skills, while contributing to exciting projects that drive innovation and success.