Location: Braga, Portugal
Start Date: 15 May 2025
Work Model: On-site
Contract Type: Permanent (3-month trial period)
Languages Required: French (fluency required)
Schedule: Monday to Friday, 07:00 17:30 (rotational shifts)
Days Off: Saturday and Sunday
Job Summary:
We are seeking a French-speaking Customer Service Representative to join a leading international company in Braga. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to resolve issues in a professional and timely manner. This is an exciting opportunity to grow within a stable and supportive work environment.
Responsibilities:
1. Provide exceptional customer service in French via phone, email, or chat
2. Handle inquiries, complaints, and technical issues efficiently and empathetically
3. Document interactions accurately in internal systems
4. Maintain a high level of customer satisfaction and professionalism
5. Collaborate with internal teams to ensure timely resolution of issues
Requirements:
1. Fluency in French (written and spoken)
2. Strong communication and problem-solving skills
3. Ability to work flexible hours within a rotating shift schedule
4. Customer service experience is a plus
Salary & Compensation:
Base salary: 880/month (14 payments per year)
Additional allowances:
1. 140 (paid 12x/year)
2. 40 (paid 12x/year)
Position bonus (Braga): 20 (paid 12x/year)
Health insurance: Available from day one (employee co-payment required); becomes free after 6 months of employment
Stable, long-term opportunity with career development potential
Relocation Information:
No relocation assistance provided for Braga: Candidates must currently live north of Coimbra
Lisbon Relocation (for remote roles only):
Airfare reimbursement (up to 400 in economy class) at the end of the 6th month of the contract
Optional shared accommodation for 12 months: 280/month (includes utilities, deducted from salary)
Only open to candidates living from Coimbra to Algarve
Join a dynamic and supportive team and build a long-term career in customer service in Braga
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