Wlgroup is seeking a contractor for an IT support role in Oeiras, aimed at enhancing the service quality and operational efficiency for NATO's IT requirements. The role involves planning and implementation of IT services while supporting the NCI Agency's objectives. Key responsibilities include negotiating SLAs, monitoring service delivery, and continuously improving user satisfaction. Candidates should have at least 3 years of experience in service management and possess strong analytical and communication skills.#J-18808-Ljbffr