Easy4Pro is a leading logistics marketplace within the Redspher Group, focused on simplifying transport procurement. As the most successful and fast-growing start-up in Redspher's portfolio—Europe's leader in premium freight.
If you're passionate about customer satisfaction, transport monitoring, and working in a fast-paced, multicultural environment, this is the opportunity for you
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Applications without form submissions won't be considered.
Key Responsibilities
* Customer Support: Provide timely and effective assistance via tickets and/or phone, ensuring customer needs are met.
* Transport Monitoring: Follow-up shipments to ensure on-time delivery.
* Conflict Resolution: Oversee and resolve disputes between carriers and customers, maintaining strong relationships.
* Process Compliance: Follow company workflows to deliver exceptional customer satisfaction.
* Process Improvement: Create supporting materials, communications, and user-focused content to enhance operations.
* Training: Onboard and train new customers and suppliers joining the Easy4Pro community.
* Collaboration: Work closely with the team to foster a culture of continuous improvement.
* Invoicing Support: Verify documents, check for accuracy, and register suppliers and contracts.
* Work Schedule from 7am to 16pm
Your Profile
* Fluent in English and French (additional languages are a plus).
* Strong client communication skills (written, verbal, and online face-to-face).
* Dynamic, motivated, rigorous, team-oriented, and customer-focused.
* A self-starter who thinks independently but collaborates effectively.
* Flexible, cost-conscious, and persuasive in problem-solving.
* Passionate about delivering quick, sustainable solutions with curiosity and engagement.
* Comfortable with technology and digital tools.
* University degree (B.S. or Master's).
* Experience in logistics (2PL, 3PL, or 4PL) or a SaaS environment is a strong advantage.
What We Offer
* A key position in a successful, financially stable start-up. Be part of an exciting project from its early stages and grow with us.
* Work with a market-leading solution and collaborate with globally recognised companies like Faurecia, Valeo, and Renault.
* Join a young, multicultural, and international team in a positive and collaborative workplace.
* Competitive salary and benefits package