Customer Support Role
We are seeking a highly motivated and service-driven Russian-Speaking Customer Support Specialist to join our support center in Porto. As a key member of the team, you will be responsible for delivering exceptional customer experiences through phone, email, and chat interactions.
The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in resolving inquiries efficiently and professionally, ensuring high levels of customer satisfaction.
Required Skills and Qualifications:
* Native Russian speaker with fluency in English (C1 level)
* Valid European passport or Portuguese work permit
* Immediate availability and willingness to work rotating shifts, 24/7 Monday to Sunday (8 hours/day)
* Two rotating days off per week
Benefits:
Located in Porto – an on-site role with no remote work options.
Key Responsibilities:
1. Resolve customer inquiries efficiently and professionally
2. Collaborate with colleagues to maintain high service standards
3. Work with internal tools and stay up-to-date through training