Responsibilities
· Answer, record, and process all guest calls, requests, questions, or concerns;
follow up to ensure each has been met to guests' satisfaction
· Coordinate with Housekeeping to track room status and guest concerns
· Be the main point of contact internally to dispatch requests to all other Departments in the hotel.
· Supply guests with directions and information regarding property and local areas of interest
· Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
· Follow all company safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manager
· Follow all company policies and procedures;
ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information;
protect company assets
· Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs;
assist individuals withdisabilities;
thank guests with genuine appreciation
· Speak with others using clear and professional language;
answer telephones usingappropriate etiquette
· Develop and maintain positive working relationships with others
· Comply with quality assurance expectations and standards
· Stand, sit, or walk for an extended period
· Perform other reasonable job duties as requested by Supervisors/Managers
What are we looking for?
· Outstanding communication skills;
· Speak fluent English and Portuguese;
· Customer service oriented;
· Preferably withprevious 5-star hotel operations experience;
· Multi tasking capabilities.