.Required Security Clearance:NATO SECRET SCOPE OF WORKThe Contractor shall support the NCI Academy by delivering the following outcomes: User-Centered Design: Create designs based on user requirements and behavior, ensuring usability and accessibility.
UX Research and Testing: Conduct user research and usability testing to analyze and predict user behavior, providing actionable insights.
Design Standards: Develop and maintain style guides, design systems, and reusable patterns to ensure a consistent user experience across ALE systems.
Interface Design and Implementation: Produce user flows, wireframes, prototypes, and mock-ups, and deliver integration-ready UI outputs (HTML, CSS, JavaScript) so that development teams can implement directly.
Implementable Deliverables: Translate design outputs into integration-ready artefacts (e.G., HTML/CSS templates, style sheets, or other exportable formats) to minimize rework by development teams and enable smooth implementation in target systems such as Moodle or TMS, etc.
Graphic Design: Create original graphic assets (e.G., images, icons, sketches, and tables) to support the user experience.
UI Testing: Conduct testing of UI elements such as call-to-action buttons, banners, page layouts, flows, and links for landing pages.
Problem Resolution: Identify and troubleshoot UX-related issues (e.G., responsiveness, accessibility, consistency).
Continuous Improvement: Incorporate customer feedback, usage metrics, and usability findings into design iterations to continually improve user experience.
The Contractor shall provide UI/UX services across the following Academy Learning Environment (ALE) systems: Moodle (LMS) Training Management System (TMS) Ticketing System (JIRA) Adaptive Learning Platform Training Lading Zone (TLZ) NCI Academy Catalogue The development of deliverables shall be progressive and iterative, prioritized according to the operational needs of the Academy and the sprint planning agreed with the Academy Technical Capability (TeC) Team.
Not all systems will require work in parallel; instead, activities will be directed to the systems most in need of design improvements at a given time.
All deliverables must go beyond static mock-ups and include integration-ready artefacts (e.G., HTML/CSS templates, style sheets, or exportable modules) that can be directly implemented, or require minimal adaptation, by the Academy development team.
Each sprint is planned for a duration of 1 week and main activities are as follows: User Research Report: Documented user requirements, personas, and user journeys validated by TeC Team.
Develop user journeys and design prototypes for ALE systems, aligned with Academy priorities and user requirements.
Prototypes must include sufficient technical specifications (e.G., layout guidelines, style attributes) to support direct implementation.
UI/UX Design Prototypes and Standards: Produce wireframes, mock-ups, and interactive prototypes