Company Overview
With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and organize our services into three main areas: Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); R&D (Bootcamps, POC, Tech Lab); Nearshore. At ADENTIS, we focus on PEOPLE.
What We Offer
- Great Work-Life balance
- Flexible organizational routine
- Health benefits for you and your family
- Team Building activities
- Over 300 discount protocols across various areas
- Continuous professional development sponsored by our Training and Certification Department
- Regular feedback through personalized performance plans
- Clear career progression with performance reviews
Responsibilities
1. Application support for IT services (Time management application) & other Digital People Solutions platforms.
2. Incident Management - Provider Controlling.
3. Resolving incidents, queries, & service requests within supported applications.
4. Providing a seamless customer experience as a single point-of-contact.
5. Document relevant support information, create use cases, and identify improvements or outdated documentation.
6. Share knowledge within the team regarding supported applications and activities.
Requirements
- Fluent in English and German (mandatory).
- Experience in Help Desk / Application Support, including Incident Management Tools.
- Experience in technical analysis of IT applications.
- Experience with provider-based services (SaaS) is a plus.
- Knowledge of ServiceNow is advantageous.
- Good interpersonal skills and ability to build positive relationships with partners.
- ITIL certification is a plus.
- Proficiency in Microsoft Office.
- European Union Citizenship or Portuguese Working Visa / Residency.
- Availability to work in the office once a week.
If you want to be part of a truly People First organization, join us Send your CV to ******
#J-18808-Ljbffr