Social network you want to login/join with:
Customer Service Agent for a Luxury Bedding Brand, Lisbon
col-narrow-left
Client:
Taskdrive
Location:
Lisbon, Portugal
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
Job Views:
4
Posted:
30.05.2025
Expiry Date:
14.07.2025
col-wide
Job Description:
Customer Service Agent – Luxury Bedding Brand
Location:
- LATAM – Strong Understanding of the Latin American Market
Employment Type:
- Full-Time
Are You Passionate About Delivering Top-Notch Customer Service?
Do you thrive in a fast-paced, remote environment? If you have experience in customer support and love helping people, this is your chance to join a global team dedicated to providing exceptional service
What You'll Do
- Respond to customer inquiries via email, chat, and phone with professionalism and warmth.
- Manage and track customer tickets efficiently using Zendesk, Gorgias, or Salesforce.
- Assist customers with design-related questions about backgrounds, textures, fabrics, and materials (virtual consultations).
- Maintain a friendly and engaging US-accented communication style.
- Work collaboratively with the team to enhance customer satisfaction and share valuable insights.
- Troubleshoot customer issues and provide quick, effective resolutions.
- Uphold brand standards and contribute to overall customer satisfaction goals.
- Continuously improve product knowledge and stay updated on company policies.
What We're Looking For
Must-Have:
- 2+ years of experience in customer service or a related field.
- Proficiency in customer support tools like Zendesk, Gorgias, or Salesforce.
- Fluent in English with a neutral or US-accented communication style.
- Strong problem-solving skills and adaptability to new challenges.
- Ability to work independently and in a team-oriented remote environment.
- High-speed internet and a reliable computer (preferably newer than 3 years old).
Nice-to-Have:
- Experience in the luxury retail or bedding industry.
- Background in handling design-related customer inquiries.
- Familiarity with social media customer support and community management.
- Competitive monthly salary.
- Health stipend – because we care about your well-being.
- Internet stipend – stay connected and efficient.
- Quarterly virtual team hangouts – connect and have fun with the team
- Annual team retreats – work hard, play harder
How to Apply
To make the application process faster and easier:
- Upload your resume first – This will autofill many form fields.
- Double-check everything – Ensure no important details are missing or incorrect.
#J-18808-Ljbffr