We are currently seeking a skilled professional to fill the role of IT Support Specialist.
This is an exciting opportunity for someone who enjoys providing technical assistance to customers, analyzing complex issues, and staying up-to-date with the latest technology trends.
The ideal candidate will have excellent communication skills, both written and verbal, as well as the ability to work effectively in a team environment.
Responsibilities include:
* Providing technical support to customers via phone, email, or chat
* Analyzing and resolving complex technical issues according to Standard Operating Procedures (SOP)
* Documenting all cases for future reference
* Informing process trainers and management team when information in SOP is outdated
A successful candidate will possess strong analytical thinking, self-starter skills, and good interaction and collaborative approach. Flexible working schedules and rotations are required.
We offer a dynamic and supportive work environment, where you can grow and develop your career. If you're passionate about delivering exceptional customer service and staying ahead of the curve in technology, we encourage you to apply.