Application Specialist (Contact Center & CRM)Did you know that 97% of our employees value the professional progress provided by the training we offer?
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We are recruiting an Application/Solution Specialist to join an IT team.This is a hybrid role that combines functional and technical knowledge, with a focus on automation and AI integration initiatives in the Contact Center domain.The ideal candidate will act as a bridge between the business and technology areas, helping to transform operational needs into intelligent and efficient solutions.RequirementsMinimum of 2 years of experience as an Application Specialist (or similar role), with a solid technical and functional foundation;
Experience with CRM systems and Contact Center technologies (e.G., CTI solutions);
Knowledge of Talkdesk will be considered a plus;
Ability to translate complex business requirements into clear technical specifications;
Strong analytical skillsand data-driven approach;
Proactive, communicative, and autonomous profile;
Fluency in English.Nice to haveExperience with AI/ML platforms and tools applied to process automation;
Experience in configuring and managing automation in contact center environments;
Knowledge of Business Process Re-engineering.ResponsibilitiesCollaborate with business teams to gather and detail requirements for processes and automation initiatives in the contact center;
Ensure optimal performance and integration of platforms;
Provide technical support and training to users on new features;
Design and implement AI-based bots and automations to improve efficiency and customer experience;
Test, monitor, and optimize automated processes, applying concepts of data science, AI, and process engineering;
Maintain a complete viewof the application architecture, ensuring seamless integration with new technologies.We offerHealth insurance;
Free online training through the Udemy platform;
On-site and remote training at Olisipo's Learning Center;
Free certifications (after passing the exam);
Discounts at Olisipo Partners (in the areas of health and well-being, fitness, travel, among others);
Free psychological consultations;
Possibility of a salary advance, without commissions.Apply now and take the next step in your career with Olisipo!