Application Specialist (Contact Center & CRM)
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We are recruiting an Application/Solution Specialist to join an IT team.
This is a hybrid role that combines functional and technical knowledge, with a focus on automation and AI integration initiatives in the Contact Center domain.
The ideal candidate will act as a bridge between the business and technology areas, helping to transform operational needs into intelligent and efficient solutions.
Requirements
* Minimum of 2 years of experience as an Application Specialist (or similar role), with a solid technical and functional foundation;
* Experience with CRM systems and Contact Center technologies (e.g., CTI solutions);
* Knowledge of Talkdesk will be considered a plus;
* Ability to translate complex business requirements into clear technical specifications;
* Strong analytical skills and data-driven approach;
* Proactive, communicative, and autonomous profile;
* Fluency in English.
Nice to have
* Experience with AI/ML platforms and tools applied to process automation;
* Experience in configuring and managing automation in contact center environments;
* Knowledge of Business Process Re-engineering.
Responsibilities
* Collaborate with business teams to gather and detail requirements for processes and automation initiatives in the contact center;
* Ensure optimal performance and integration of platforms;
* Provide technical support and training to users on new features;
* Design and implement AI-based bots and automations to improve efficiency and customer experience;
* Test, monitor, and optimize automated processes, applying concepts of data science, AI, and process engineering;
* Maintain a complete view of the application architecture, ensuring seamless integration with new technologies.
We offer
* Health insurance;
* Free online training through the Udemy platform;
* On-site and remote training at Olisipo's Learning Center;
* Free certifications (after passing the exam);
* Discounts at Olisipo Partners (in the areas of health and well-being, fitness, travel, among others);
* Free psychological consultations;
* Possibility of a salary advance, without commissions.
Apply now and take the next step in your career with Olisipo!
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