Italian Service and Delivery E-commerce Support for Social Media Trending Videos - Lisbon, Portugal
Italian Service and Delivery E-commerce Support for Social Media Trending Videos - Lisbon, Portugal
Req ID#: 384003
Lisboa, Portugal, PT
Job Description:
Come and work with us.
Would you like to work with a company that inspires more than 1 billion users on its platform?
Are you Italian native or fluent with strong communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Lisbon?
So we have the perfect opportunity for you
Your future project: join our Italian Service and Delivery E-commerce Support team.
Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.
As an Advisor in this project, your daily responsibilities will include:
1. Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.
2. Identify root cause of reported issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
3. Promptly escalate critical/ high-risk cases to the appropriate authority.
4. Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
5. Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.
6. Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
7. Engage sellers to develop long-term relationships and confidence in client's Ecommerce.
8. Support ad-hoc projects and initiatives per business needs.
To succeed in the role, you will need to have:
9. Native or proficient level of Italian (C2)
10. Intermadiate level of English (at least B2)
11. Ability to adapt to a challenging software system.
12. Analytical and problem solving skills with strong attention to detail
13. Desire to learn and advance, be a curious investigator and problem solver
14. Must hold EU citizenship or a valid work permit for Portugal
15. Availability to work from our site in Sete Rios
16. Availability to work from 9am to 9pm UTC+1 Mon to Sun
Benefits.
17. Competitive wages
18. Relocation package
19. Paid professional training
20. Employee discounts
21. Private healthcare & dental insurance (after six months of employment)
22. Growth opportunities through various development programs
23. Fun and engaging company-wide initiatives, including our EverBetter wellness program
24. Job stability
25. Life-long skills and experience
26. Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today
Job Segment: Social Media, Media, Marketing