Cross Border Talents Job Opportunity
We are seeking a highly skilled and fluent Russian speaker to join our multicultural team in Porto, Portugal.
This is an exciting project that requires outstanding customer support skills, technical knowledge, and excellent communication abilities.
The ideal candidate will have fluency in Russian and good command of English (B2+), excellent communication and interpersonal skills, basic familiarity with social media platforms and tech gadgets, problem-solving mindset, and customer-centric attitude.
Responsibilities:
* Provide top-tier assistance to users of next-gen social media and smart devices via chat, email, or phone.
* Guide customers in solving technical or account-related issues with empathy and efficiency.
* Monitor and report user feedback, bugs, and suggestions to enhance product performance.
* Follow standard procedures and contribute to a positive customer experience.
* Collaborate with teammates and team leaders to continuously improve service delivery.
You will work on a rotating schedule, Monday to Sunday, with two rotating days off. After the initial training period, you will be required to work in a 24/7 shift rotation.
We offer a great opportunity to settle in Porto while gaining experience with one of the biggest names in the social media and smart tech landscape.
To apply, please submit your application with relevant documents, including EU ID, Residence Card, Manifestação de Interesse, and Visa holders upon validation.