Role Summary:
We are seeking a skilled and passionate professional to join our team as a Digital Marketing Web Specialist. As a key member of our organization, you will be responsible for providing exceptional customer support and services. If you have a passion for technology and enjoy working in a fast-paced environment, this could be the ideal role for you.
Job Description:
* To provide world-class customer support and services to our clients via phone, email, or social media channels.
* To adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels.
* To ensure excellent customer satisfaction by responding promptly and professionally.
Requirements:
* You must be a fluent French speaker and possess good English skills (B2 level).
* Interest or willingness to learn about JavaScript, HTML5, and CSS/CSS3.
* Experience or interest in online advertising or ad product experience.
* Troubleshooting skills.
* Ability to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template/process.
* Experience working in a B2B environment.
* Strong communication, customer service, relationship management, and support skills.
What We Offer:
* A fixed-term contract for one year with the possibility of renewal.
* A competitive salary package including a signing bonus and reimbursement of initial flight costs after 9 months.
* Annual return ticket to your home country within the EU.
* Help with paperwork, opening a bank account, etc. upon arrival.
* Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
* Real career opportunities in different career paths.