If you are passionate about fostering a safe digital ecosystem and want to advance your career with a global social media leader, this is a premier opportunity to join a high-performing, multicultural team in Lisbon.
Job Overview
As a Russian-Speaking Customer Advisor, you will serve as the primary interface between a world-renowned social media platform and its global community. You will be responsible for delivering exceptional support, ensuring platform integrity, and optimizing the user experience.
This is an on-site role in Lisbon, designed for proactive individuals who thrive in fast-paced, international environments. Whether you are already based in Portugal or looking to relocate for a strategic career move, we provide the professional framework and training necessary for you to excel in the digital services industry.
Key Responsibilities
User Support & Engagement
* Provide high-tier assistance to users via chat, email, and phone, ensuring a seamless and professional service experience.
* Act as a brand ambassador for a global social media giant, maintaining the highest standards of communication.
* Address user inquiries with empathy, clarity, and technical precision.
Problem Solving & Technical Troubleshooting
* Diagnose and resolve complex account issues, privacy concerns, and technical glitches.
* Navigate internal tools and databases to provide accurate, data-driven solutions for users.
* Empower business users by providing strategic guidance on platform tools and presence optimization.
Quality Assurance & Safety
* Monitor and review user-generated content to ensure strict adherence to community guidelines and legal standards.
* Identify potential risks and escalate critical issues to maintain a safe, positive digital environment.
* Contribute to the continuous improvement of support protocols and platform safety.
Team Collaboration & Performance
* Collaborate with a diverse team of international specialists to meet and exceed Service Level Agreements (SLAs).
* Participate in calibrated training sessions and team meetings to align with evolving platform policies.
* Maintain consistent Key Performance Indicators (KPIs) related to customer satisfaction and resolution efficiency.
Requirements
Language Proficiency
* Russian: Native or near-native fluency (C1/C2 level) is essential for handling primary market content.
* English: Working proficiency (B2 level) for professional training, internal documentation, and corporate communication.
Legal Documentation
* Applicants must hold a valid Portuguese Residency Card (Título de Residência), a Refugee Card, or EU Citizenship.
Professional Skills
* Communication: Exceptional verbal and written communication skills with the ability to simplify technical jargon.
* Analytical Thinking: Strong attention to detail and the ability to make impartial decisions based on established policies.
* Adaptability: Ability to thrive in a dynamic environment and remain resilient when handling sensitive content.
* Tech Savvy: Familiarity with social media ecosystems, digital CRM tools, and standard office software.
What We Offer
Competitive Compensation
* A stable monthly salary package complemented by performance-based bonuses and productivity incentives.
Relocation & Integration Support
* Travel: Full reimbursement of your initial flight to Lisbon.
* Housing: Provision of a private room in a shared company apartment from your date of arrival.
* Bureaucracy: Dedicated administrative support for obtaining your NIF, Social Security, and other essential Portuguese documentation.
Career Development
* Extensive initial training and ongoing professional workshops.
* A clear internal promotion track; we prioritize internal talent for Lead and Management positions.
Benefits & Wellbeing
* Health: Comprehensive private health insurance from day one.
* Education: Free Portuguese language courses to help you integrate into your new home.
* Culture: A vibrant office culture featuring surfing lessons, sports tournaments, and organized social events.
* Discounts: Exclusive corporate rates at local gyms, restaurants, and retail partners.
Why Lisbon?
Lisbon is currently one of Europe's leading tech hubs, offering an unparalleled quality of life. Known for its 300 days of annual sunshine, historic architecture, and world-class beaches, the city provides a perfect balance of professional opportunity and Mediterranean lifestyle. Joining our team in Lisbon means becoming part of a thriving expatriate community in one of the safest and most welcoming capitals in the world.