Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.
Immerse yourself in Tivoli's philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.
Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.
What will be your mission?
As a Gastronomy Concierge(M/F), you will provide guests with memorable culinary experiences, acting as a bridge between clients and the culinary team, ensuring service excellence, personalized attention, and guest loyalty.
What will you do?
* Welcome and assist guests with special gastronomic requests (diets, food restrictions, allergies, cultural/religious preferences).
* Personalize guest experiences across all outlets.
* Manage reservations for all resort outlets, as well as for gastronomic events.
* Present the resort's dining options to create memorable experiences.
* Convert guests without prior dining plans into frequent culinary clients.
* Ensure internal coordination with all outlets.
* Act as a liaison between the guest, the kitchen, and the F&B service team.
* Coordinate requests with chefs, sommeliers, and front-of-house staff.
* Ensure accurate communication of dietary requirements to all relevant departments.
* Organize personalized gastronomic events (workshops, masterclasses, themed dinners).
* Provide hosting support during events and in outlets.
* Manage daily and weekly reports.
* Record guest preferences and gastronomic history.
* Provide reports on frequent requests and emerging trends.
* Support the development of new culinary products/services aligned with guest profiles.
What are we looking for?
* Education:Hospitality, Gastronomy
* Experience: Minimum of 1 year in luxury hospitality, concierge, or front office roles.
* Languages:Fluency in English + at least one additional language (preferably French, German, or Spanish).
* Technical Skills
* Knowledge of technology, international gastronomy, and dietary science
* Protocol, etiquette, and personalized service techniques
* Management of gastronomic reservations and events
* Discretion, empathy, and attention to detail
* Ability to anticipate guest needs
* Excellent communication and teamwork skills
Why choose us?
At Minor Hotels Europe & Americaswe are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
* Worldwide experience – diversity of 150 different nationalities.
* Career development opportunities full of national and international challenges.
* Wide range of training programmes to enhance your skills.
* Wellbeing initiatives, including flexible working conditions.
* Team member recognition programmes, including Memorable Dates.
* Ability to make a difference through our sustainability programme and volunteering initiatives.
* Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
* Additional dismissal day to celebrate your anniversary.
* Health Insurance and Curative Medicine.
* Free access to the canteen.
* Protocols with local partners - access to discounts for employees.
* Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants.
* Free uniform and access to laundry room for uniform cleaning.
* Accommodation subject to availability.
Are you looking for a new challenge? Apply now
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.