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Analyst, IT Digital Workplace Services, Sintra
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Client:
Hikma Pharmaceuticals
Location:
Sintra, Portugal
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
725111c3d748
Job Views:
4
Posted:
24.08.2025
Expiry Date:
08.10.2025
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Job Description:
Founded by Samih Darwazah over 40 years ago in Jordan, Hikma's purpose is to provide affordable, quality medicines to the people who are competent. Based on very solid foundations, we continue to innovate daily and find practical solutions to transform the lives of the millions of people we serve.
At the end of the 1980s, we extended ours beyond the Middle East and acquired land in Portugal for the construction of a sterile factory for injectable pharmaceutical products. This was an important turning point for the company, and our first step into a new region. Today, in Portugal, we have more than 900 employees and 3 factories for the production of injectable medicines.
Hikma, intends to recruit aAnalyst, IT Digital Workplace Services(m/f) to integrateInformation TechnologyDepartment,on-site work.
Main Responsibilities:
- Regular and predictable onsite attendance and punctuality
- Provides excellent customer service. Be visible and available to users who require technical assistance
- Respond to Help Desk IT incident and service request tickets
- Provides end-users with a first point of contact. Identify, triage and resolve technical problems for end-users and when required, re-direct technical problems to other appropriate Information Systems staff as necessary
- Prioritizes tasks effectively to manage multiple ongoing support requests and project activities.
- Image of PC's, deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devices
- Ensures all desktop hardware, software and components are properly installed and configured on each workstation
- Deploy, maintain, and troubleshoot Android and iOS devices
- Assist employees with computer and networking issues
- Anticipates user needs and coordinates with relevant teams to implement preventive measures or enhancements
- Troubleshoot application issues with software from, but not limited to, these vendors: Microsoft, Adobe, SAP, Cisco, Citrix
- Initiates knowledge sharing within the team by documenting common resolutions and contributing to internal knowledge bases
- Microsoft office and 365 Support
- Escalates and monitor unresolved technical issues
- Liaise with third-party support and PC equipment vendors as needed
- Ensures timely execution of IT service requests, onboarding tasks, and lifecycle management processes
- Maintain adherence to compliance regulations
- Understands Hikma policies, services, and staff and adheres to all corporate policies and procedures
- Research issue resolutions and create / update documentation
Profile:
- A minimum 6+ years experience as IT Desktop Support
- 8+ years experience as IT Desktop Support preferred
- Demonstrated technical knowledge of network and PC hardware, including Windows platforms
- Ability to research PC issues and products as required
- Experience working in a team-oriented, collaborative environment
- Experience with a Microsoft Active Directory environment
- Understanding of basic TCP/IP protocols and network connectivity
- Computer hardware (A+ certification or equivalent experience)
- Must be able to lift and handle equipment of up to 22Kg
- Experience with Microsoft Office applications
- Experience with Help Desk ticketing systems
We offer:
- Direct contract with Hikma
- Salary appropriate to the functions performed
- Life insurance
- Health insurance
- Annual Performance Bonus
- High career prospects
If you think this is a good opportunity for your professional career, join us and contribute to Better Health, within everyone's reach, every day
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