Key Position: Business Development Manager
This is a unique opportunity to lead the commercial strategy of our location in Porto. The successful candidate will oversee all daily operations, drive revenue through corporate partnerships, B2B sales, and local business outreach.
Responsibilities:
* Operational Oversight: Ensure the smooth daily functioning of the location, maintaining efficiency, safety, and high standards of service.
* Team Leadership: Manage a team of 3 employees, including scheduling, performance management, and staff development.
* Sales Strategy: Develop and execute sales strategies with a focus on corporate sales, events, and group experiences.
* Business Partnerships: Build and maintain relationships with local businesses, event agencies, and corporate clients to drive B2B revenue.
* Compliance: Ensure adherence to safety protocols, cash handling procedures, and internal policies.
* Customer Experience: Monitor venue appearance and maintenance to support a premium customer experience.
* Issue Resolution: Handle customer issues and feedback with professionalism and prompt resolution.
* Performance Tracking: Analyze performance metrics and KPIs, using data to inform decision-making and improve results.
Requirements:
* Proven experience in a management role, preferably in the leisure, hospitality, or retail sectors.
* Strong sales acumen, particularly in corporate or B2B sales and client relationship building.
* Excellent interpersonal and communication skills in both Portuguese and English.
* Strong problem-solving abilities and a customer-focused approach.
* Proficiency with POS systems and Microsoft Office tools (Excel, Word, PowerPoint).
Preferred Qualifications:
* Degree in Business Administration, Sports Management, Hospitality, or related field.
* Previous experience managing a venue, event space, or customer-facing location.