Product Support Engineer Public 5G
This role is primarily onsite at an HPE office.
Who We Are:
Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data from edge to cloud, enabling faster insights and outcomes. We value diverse backgrounds, offer flexibility, and foster a culture of innovation and growth. Join us to expand your career opportunities.
Job Description:
Job Family: Provide technology consulting and technical support to customers and internal teams, focusing on creating and implementing tailored technology solutions. Establish and maintain customer relationships, stay current on industry technologies, contribute to solution development, and support sales activities.
Management Level: Recognized as a subject matter expert, impacting technical components, providing mentorship, and influencing organizational strategies.
Responsibilities:
1. Verify and implement technical design solutions.
2. Develop enterprise technical designs and lead assessments.
3. Manage team performance and lifecycle.
4. Coordinate technology implementations and migrations.
5. Provide technical consulting and support proposal efforts.
6. Analyze customer needs and develop solutions.
7. Participate in knowledge sharing and community contributions.
8. Create sales support materials and grow client portfolios.
Required Skills:
* Understanding of core telecom networks, standards, Diameter and SS7 protocols.
* Wireshark trace analysis, Linux troubleshooting.
* Strong analytical, problem-solving, and team skills.
* Proactive, curious, and self-motivated attitude.
Desired Skills:
* Scripting, Kubernetes/Containers, support ticket handling, French language skills.
Additional Skills:
Includes accountability, active learning, client management, creativity, critical thinking, and more, supporting professional growth and effective teamwork.
What We Offer:
* Health & Wellbeing benefits.
* Career development programs.
* Inclusive work environment.
Stay Connected:
Follow @HPECareers on Instagram for updates.
Legal & Equal Opportunity:
HPE is an equal opportunity employer, committed to diversity and inclusion. We comply with applicable laws regarding employment and background checks.
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