At Genpact, we drive change through AI and digital innovation. Our solutions tackle companies' most complex challenges.
Responsibilities:
* Investigate, troubleshoot, and resolve customer issues over the phone.
* Use available resources to ensure high standards are met and work is carried out efficiently.
* Be a trusted advisor, listen, and empathize with customers.
* Take ownership and use critical thinking to find root causes and solve customer issues on first contact.
We're looking for someone who can add value for customers through education, proactivity, and clear expectation setting.
Requirements
* Any graduate degree (good to have)
* Strong problem-solving and decision-making abilities
* Experience in Customer Service/Support with voice communication
* Ability to multitask, prioritize, and manage time effectively
* Familiarity with customer relationship management systems and practices
* Great communication skills to operate globally across multiple departments and stakeholders
Why Join Us?
* Work at the cutting edge of AI, automation, and digital innovation
* Make an impact by driving change for global enterprises and solving business challenges that matter
* Accelerate your career with hands-on experience, mentorship, and continuous learning opportunities