Airline Customer Support Specialist
You will be the first point of contact for travelers worldwide, managing inquiries across various channels and building valuable experience in the aviation industry.
* Deliver professional assistance via phone, email, chat, and social media
* Support passengers with bookings, flight changes, and cancellations
* Clearly communicate policies on fares, baggage, and special services
* Provide information on check-in, boarding, and travel requirements
* Suggest routes, upgrades, and tailored travel solutions
* Collaborate with internal teams to resolve complex cases
* Keep accurate records of customer interactions and solutions
* Stay up to date with airline policies, promotions, and industry regulations
* Participate in regular training to sharpen skills and advance in the role
Requirements:
* French fluency (C2 level)
* English fluency (B2 level)
* EU citizenship or Portuguese Residency Card
* 0–1 year of experience in customer support
* Strong communication, analytical, and interpersonal skills
* Eagerness to learn and develop
Become a key player in our dynamic team and take off on an exciting career in Airline Customer Support!