Customer Support Role
We are seeking a skilled Customer Support Advisor to join our global team.
* As a key member of the team, you'll be responsible for resolving customer issues related to purchase, orders, shipping, set up, connectivity, and warranties with precision.
You will deliver premium customer service through chat, email, and phone channels, responding to inquiries, troubleshooting problems, and providing information with a focus on exceeding customer expectations.
* Anticipate and address potential issues, preventing disruptions before they impact the customer experience
* Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives
Maintain up-to-date knowledge of our products and services to effectively assist customers, contributing to the creation and updating of knowledge base articles for internal and customer reference.
* Demonstrate empathy and active listening skills during customer interactions
* Communicate complex concepts in a clear and understandable manner
Adhere to established quality standards in all customer interactions and participate in regular training sessions to stay abreast of industry developments and enhance skill sets.
Why Us?
Benefits include fully remote work, competitive salary, Oura Ring, internet allowance, meal card allowance, health insurance, flexible benefits, permanent employment contract, equipment provided, home office allowance, buddy support, online gym and wellbeing studio, opportunity for professional growth, fun company events, and autonomy and responsibility.
* Fully Remote work based in Portugal
* A competitive salary
* An Oura Ring so that you can provide great customer support
* Internet Allowance of 20 euros per month and Meal Card Allowance of 7.63 Euros per working day
* Health insurance and Flexible benefits after 6 months
* A Permanent Employment Contract
* Equipment provided
* Home office allowance Once off pay and claim to help you set up your home office
* A Buddy on joining
* Online Gym and Wellbeing Studio
* The opportunity for professional growth
* Fun company events and team outings
* Autonomy and Responsibility