Job Description
The Renewal Manager is responsible for owning and executing renewal agreements in an assigned territory.
They will leverage their renewal experience and negotiation skills to secure on time renewals that maximize retention, uplifts, length, and growth while utilizing as standard a process and paperwork as possible.
Responsibilities
Manage the renewal process inclusive of quote creation for a defined set of customers with small to mid-size renewals to secure renewals, modify pricing, and negotiate as needed.
Review billed renewals for accuracy and content including contract, product, and account review to contact customers proactively and reactively.
Communicate the value proposition for the renewal to the customer, primarily working from auto-bills or basic price proposals.
Assist in expanded negotiations as needed to bring to successful closure renewals for assigned customers as needed
Forecast renewal pricing, timing, and risks.
Communicate reporting to leadership team after review from senior level.
Track and maintain accurate customer data and renewal notes in appropriate company systems
Collaborate internally with customer success and support to provide customer assistance related to the renewal and discuss product benefits.
Discover and collaborate with sales for development and closure of leads and to increase revenue
Read, comprehend, and explain legal agreements to understand and provide feedback
Minimum Qualifications
Microsoft Windows and Office proficient
Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Fluency in English and Spanish
Good organizational, multi-tasking, and time management skills
Good collaboration skills, applied successfully within team as well as with other areas
Good interpersonal skills;
able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
Self-motivated with the ability to manage projects to completion with oversight
Able to thrive in a fast paced, deadline driven environment
Good attention to detail
Demonstrated ability to influence, motivate and mobilize team members and business partners
Demonstrated ability to influence, motivate and mobilize team members and business partners
Good ability to establish rapport and gain the trust of others;
effective at gaining consensus
Ability to work independently and in a team environment
Knowledge of Microsoft Operating systems and products
Business and technology acumen
Company software technology knowledge
Bachelor's degree or equivalent experience
At least 2 years in customer facing role
Experience working on commercial agreements
Up to 25% travel time required