Anunciada dia A 8 h atrás
Missão do cargo
Lead Operations. Optimize Performance. Make an Impact.
We are looking for a strategic and analytical WFM Lea d to join our team and play a key role in driving operational efficiency and business performance
.
This is an opportunity for someone who enjoys working in dynamic environments, loves solving complex operational challenges, and knows how to transform data into actionable decision
s.As a WFM Lead, you will be responsible for workforce planning, forecasting, scheduling, and real-time performance management while leading initiatives that improve productivity, service levels, and employee experienc
e.
What You’ll Be Do
- ingLead Workforce Management operations, including forecasting, capacity planning, scheduling, and real-time managem
- entMonitor operational KPIs and ensure service levels are consistently achie
- vedAnalyze trends and performance data to identify optimization opportunit
- iesPartner with Operations and Leadership teams to support business go
- alsDrive continuous improvement initiatives across WFM processes and to
- olsManage staffing plans based on business needs and volume predicti
- onsProvide strategic insights and recommendations to improve efficiency and performa
- nceSupport and develop WFM team members through coaching and guida
nce
What We’re Looking
- ForSolid experience in Workforce Management, Planning, Forecasting and intraday manage
- mentStrong analytical and problem-solving sk
- illsAdvanced Excel and reporting sk
- illsExperience with forecasting and scheduling t
- oolsAbility to manage multiple priorities in fast-paced environm
- entsStrong communication and stakeholder management sk
- illsLeadership experience is highly va
- luedFluent English (spoken and writ
ten)
Why Joi
n Us?We believe high-performing teams are built by empowered pe
ople.
What We
- OfferCompetitive salary package above market a
- veragePrivate health ins
- uranceBirthday day off — celebrate your day yo
- ur wayExclusive employee discounts through our Benefit
- s ClubCompany events, team experiences, and social initi
- ativesCareer growth opportunities in a fast-growing envir
- onmentA collaborative culture where innovation and ideas are
valued
Ready to Lead Perfo
rmance?If you are passionate about operational excellence, data-driven decision-making, and leading impactful initiatives, we would love to hear fr
om you.
Apply now and help us shape the future of workforce perf
ormance.
