Remote Customer Service Representative for Cruise Line
Are you passionate about delivering exceptional customer experiences? We're seeking a skilled Customer Support Agent to join our team as a Remote Customer Service Representative, supporting a major cruise line project. As a key contact for customers and travel agents, you'll be responsible for providing top-notch support, answering inquiries related to bookings, post-booking management, and other travel needs.
This fully remote position is open exclusively to candidates based in Portugal, offering a wonderful opportunity to grow within the travel industry. Whether you're just starting your customer service journey or are an experienced professional, this role will challenge and reward you.
Required Skills and Qualifications
* Fluent communication skills with strong attention to detail and ability to work accurately under pressure
* Excellent problem-solving and negotiation skills
* Proven experience in customer-facing roles, preferably within the travel or hospitality industries
Benefits
* Competitive monthly salary of 1,100 plus performance bonus
* Meal allowance via meal card
* Laptop, headset, and other equipment provided
* Comprehensive health and life insurance coverage
* Career growth opportunities, training, and path to leadership roles
* Flexible scheduling: Monday-Friday, 08:00-18:00, weekends 08:00-17:00 (with occasional late shifts)
Job Description
Key Responsibilities:
1. Customer Support:
o Answer incoming calls from customers and travel agents, providing information on cruise bookings, destinations, pricing, and more.
o Offer accurate details about available cruises, itineraries, and ships.
o Address pre-booking, booking, and post-booking inquiries with precision and care.
2. Booking Management:
o Support customers with booking modifications, cancellations, and upgrades.
o Assist travel agents in managing their bookings and provide cruise package updates.
3. Cross-Selling and Upselling:
o Recommend additional services to improve the cruise experience, such as onboard activities, excursions, or insurance.
o Offer customized cruise package options that meet customer needs without pressure.
4. Post-Booking Support:
o Help customers with questions after booking, including troubleshooting issues and addressing concerns.